Frequently Asked Questions

Flatery is a comprehensive property management platform that connects property owners with tenants. We provide tools for listing properties, managing tenants, tracking payments, handling maintenance requests, and generating reports. Our platform simplifies the entire rental process for both owners and tenants.

Flatery offers both free and premium features. Basic property listing and tenant search are free. Premium features like advanced analytics, automated reminders, and priority support may have associated fees. Contact us for detailed pricing information.

Click on the "Login" or "Sign Up" button in the top right corner. Fill in your details including name, email, phone number, and password. Verify your email address through the link sent to your inbox. Once verified, you can start using the platform immediately.

Yes, we take data security very seriously. We use bank-level encryption (SSL/TLS) for all data transmission, secure cloud storage, regular security audits, and comply with data protection regulations. Your personal information is never sold to third parties.

After logging in, click on "List Property" or navigate to your Owner Dashboard. Fill in property details including type, location, amenities, rent amount, and upload high-quality photos. Review the information and click "Publish." Your listing will be visible to potential tenants immediately.

Yes! Flatery is designed to handle multiple properties efficiently. You can add unlimited properties to your account and manage them all from a single dashboard. Each property has its own tenant management, payment tracking, and maintenance history.

Go to your property dashboard and click "Add Tenant." Enter tenant details including name, contact information, move-in date, rent amount, and security deposit. You can also upload the rental agreement. The tenant will receive an invitation to join the platform if they don't have an account.

Yes, you can deactivate properties without deleting them. Go to your Owner Dashboard, find the property, and click the "Deactivate" button. The property will no longer be visible to potential tenants but all data remains saved. You can reactivate it anytime.

The Owner Dashboard displays all payment information. You can see payment status for each tenant, payment history, pending amounts, and generate payment reports. The system can also send automated payment reminders to tenants.

Click on "Properties" in the navigation menu. Use filters to narrow down your search by location, property type, rent range, amenities, and more. You can view property details, photos, and contact the owner directly through the platform.

On each property listing, you'll find contact options. You can send a message through the platform, request a callback, or view the owner's contact details (if public). All communications are logged for your reference.

Go to your Tenant Dashboard and click "Report Issue" or "Maintenance Request." Describe the problem, upload photos if needed, and set priority level. The request is sent to your property owner immediately, and you can track its status in real-time.

Yes, your Tenant Dashboard includes a complete payment history showing all rent payments, dates, amounts, and payment methods. You can download receipts and generate payment reports for your records.

Flatery supports multiple payment methods including UPI, bank transfers, credit/debit cards, and digital wallets. Property owners can specify their preferred payment methods. All transactions are processed through secure payment gateways.

Payment processing fees may apply depending on the payment method used. These fees are typically minimal and will be clearly displayed before confirming any transaction. Some premium features may have service fees.

Payment receipts are automatically generated for all transactions. You'll receive a receipt via email immediately after payment. You can also download receipts anytime from your dashboard. Receipts include all necessary details for tax and record-keeping purposes.

Security deposits are tracked separately in the system. The amount, payment date, and terms are recorded in the rental agreement. When a tenant moves out, owners can process refunds through the platform with proper documentation of any deductions.

PG (Paying Guest) management allows owners to manage individual rooms within a property. You can assign different tenants to different rooms, track rent separately for each occupant, manage shared facilities, and handle room-specific maintenance requests.

Yes! Flatery is fully responsive and works seamlessly on smartphones and tablets. Access all features on-the-go through your mobile browser. We're also working on dedicated mobile apps for iOS and Android.

We offer multiple support channels: Email us at support@flatery.com, call +91 98765 43210, use the "Request a Callback" feature, or submit a support ticket through your dashboard. Premium users get priority support with faster response times.

Yes, you can delete your account at any time from your account settings. Please note that deleting your account will permanently remove all your data. If you have active rental agreements, we recommend completing those first or transferring them appropriately.